Pokerqq Privacy Policy — our commitment to protecting your information

Welcome to pokerqq.ws. This Privacy Policy explains how pokerqq handles your personal information. It applies to our website, mobile app, and all associated services.

We believe privacy is a fundamental right. That's why pokerqq was built from the ground up with your data protection as the top priority. We only collect information that is genuinely necessary to provide our services.

This Privacy Policy has been prepared in accordance with international data protection standards. By using our services, you are deemed to have consented to this policy. Please read it carefully.

Pokerqq collects various types of information from you, which is used to improve our services and provide you with a safe gaming experience. Full details are outlined below:

We never store your password, full card number, or any overly sensitive financial details. Payment information is used solely for processing transactions.

Pokerqq uses your information only for specific, legitimate, and necessary purposes. We never use your data for anything else without your consent.

We use your information for the following purposes:

• Account Management: To handle registration, login, password resets, and overall account security.
• Transaction Processing: To process deposits, handle withdrawals, and credit bonuses.
• Identity Verification: To complete the KYC process and verify your age.
• Customer Support: To address your complaints and queries.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To meet applicable laws and regulatory requirements.
• Service Improvement: To analyze usage patterns and improve the platform.
• Promotions: To send you relevant offers and bonus information, with your consent.

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time by contacting our support team. However, essential account-related messages cannot be turned off, as they are necessary for your security.

Pokerqq never sells your personal information. However, there are certain situations where data may need to be shared with trusted third parties. Below is a clear breakdown of when and with whom:

• Payment Providers: Necessary information is shared to process transactions via bKash, Nagad, Rocket, and similar services. These providers operate under their own privacy policies.
• Identity Verification Services: Documents may be shared with licensed verification agencies as part of the KYC process.
• Legal Authorities: Providing information in response to a court order or a lawful request from law enforcement is a legal obligation we are required to fulfill.
• Anti-Money Laundering Authority: Reporting suspicious financial transactions to the relevant authorities is mandatory.

All third-party service providers are required to operate under strict data protection agreements. They may only use your information for specified purposes and must delete it once the service is complete.

Pokerqq uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and keeping the site functioning properly. Without them, the site will not work as intended.
• Performance Cookies: Helps us understand which parts of the site are used most, so we can improve our services accordingly.
• Functionality Cookies: Used to remember your language preference, login details, and other convenience settings.
• Analytics Cookies: Collects site usage statistics to help us improve our services.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some site features. When you first visit the site, a cookie notification will appear where you can set your preferences.

Pokerqq protects your data using the highest industry standards. Our security infrastructure is regularly updated and audited.

• SSL/TLS 256-bit Encryption: All data transmissions are encrypted and cannot be intercepted in transit.
• Firewall & Intrusion Detection: Multi-layered security measures to prevent unauthorised access.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Backup: Critical data is backed up in a secure location.
• Staff Training: All our staff receive regular training on data protection.

Keep in mind that no organization can guarantee 100% security on the internet. That's why we encourage you to do your part — use a strong password and never share your login credentials with anyone.

Every registered user on pokerqq has the following rights over their personal data:

To exercise any of these rights, email us at support@pokerqq.ws or reach out via live chat. We will respond to your request within 30 business days.

Pokerqq does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained for as long as the account is active and for 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming Logs: Retained for up to 3 years.
• Communication Records: Customer service history is retained for 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

Pokerqq strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration and re-verified during the KYC process. If a minor has registered without a guardian's knowledge, the guardian may contact us and we will immediately close the account and delete all collected data.

Pokerqq may update this Privacy Policy as needed. Any changes will be reflected by updating the "Last Updated" date at the top of the page.

For significant changes, you will be notified via your registered email or mobile number. Minor updates will be reflected on the page directly. We recommend checking this page periodically to stay informed.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch. Our data protection team will treat your concern with the utmost care.

• Email: support@pokerqq.ws
• Live Chat: Click the chat icon at the bottom right of the website.
• Response Time: Responses are typically provided within 24–48 hours.